Important: product pages, an accepted quotation, the order confirmation and any agreed project scope form part of the contract. Customers should review them together.
Orders and contract formation
Products placed in a basket are not reserved. Before submitting an online order, the Customer can review the selected Goods, quantities, customer information, delivery details, price and applicable charges and can correct errors through the checkout controls.
For an online purchase, the contract is formed through the checkout process when Conferans accepts the submitted order and the store displays or sends the corresponding order confirmation. A payment authorisation, automated status or acknowledgement that expressly says an order remains subject to acceptance does not by itself remove any stated availability or verification step.
If an item is unavailable, incorrectly priced or affected by an obvious material error, we may contact the Customer, propose an alternative or revised position, or cancel the affected request and return any payment received, subject to the contract and applicable law.
For quoted work, a contract is formed when the Customer signs or otherwise accepts the quotation in the stated manner and any deposit or other condition identified in it is satisfied.
Accounts and account security
A Customer who creates an account must provide accurate information, keep sign-in details confidential and notify Conferans promptly if unauthorised access is suspected. Where reasonable, we may treat an instruction submitted through a verified account as coming from the account holder, while investigating a properly reported security concern.
We may require proportionate verification, reset credentials or temporarily restrict account access where reasonably necessary to protect the Customer, the store, another person or a legal obligation. An account restriction does not by itself cancel an accepted order or remove a mandatory right; the Customer may use our published contact channels while access is reviewed.
Products, packages and recommendations
We take reasonable care to describe Goods and Services accurately. Images may be illustrative and packaging or non-material presentation may change. A material substitution will not be made without the Customer’s agreement where agreement is required.
Room recommendations depend on information supplied by the Customer, including room dimensions, seating, acoustics, network, power, displays, host devices, existing equipment and meeting platforms. The Customer is responsible for providing accurate information and for telling us about material constraints. If site conditions differ, we may propose a revised scope, price or schedule.
References to Microsoft Teams, Zoom, Google Meet, Webex or another third-party service describe intended compatibility only. Unless expressly included, the Customer supplies suitable internet, network access, accounts, licences, host devices and subscriptions. Third parties control their own services, updates and availability.
Prices, VAT, quotations and payment
Website prices are currently presented for business purchasing and shown exclusive of VAT unless clearly stated otherwise. Quotations identify the applicable VAT treatment and included Goods and Services. Delivery, installation, specialist access, cabling, building work or third-party items are additional unless expressly included.
If Conferans permits a Consumer to order, the total price inclusive of VAT and other unavoidable charges must be shown clearly before that Consumer is bound. An exclusive-of-VAT catalogue price is not a substitute for that final pre-contract total.
A quotation is valid for the period shown and does not reserve stock unless it says so. Exchange-rate movements, supplier changes or expired promotional terms may affect a later quotation, but we do not reprice an accepted contract except where the contract or law permits it.
Online orders may be paid by supported credit or debit card. An accepted quotation may permit payment by invoice and bank transfer. Larger or specially sourced orders may require a deposit, staged payment or another agreed arrangement; the applicable quotation or checkout states the amount and due date before commitment.
We may withhold dispatch or suspend unperformed Business Services while an undisputed amount is overdue. Any credit, title-retention or late-payment term applies only where stated in the accepted commercial terms or provided by law.
Lease and managed-equipment arrangements
Lease, rental, managed-equipment, refresh or extended-support arrangements are available only where Conferans issues a specific quotation or agreement for them. That document defines the term, payments, equipment ownership, refresh cycle, service coverage, exclusions, early termination and end-of-term process. The general website description does not by itself create a right to a particular lease rate, three- or five-year term, replacement cycle or support level.
Availability, pre-orders and special orders
Stock indications and lead times are estimates unless an agreed date or period is expressly confirmed. Products described as supplier stock, pre-order, backorder or special order may depend on manufacturer production, international freight, customs, carrier capacity or other supply-chain events.
We will provide available information, notify the Customer of a material change and offer the options required by the contract and applicable law. Selecting components from ordinary stock does not by itself make an order personalised or legally non-returnable.
Installation and professional services
The agreed quotation defines the Services. Installation and configuration are normally limited to products supplied or expressly approved by Conferans. We are not required to modify, repair or assume responsibility for third-party or pre-existing equipment unless that work is specifically assessed and included in writing.
Unless included, the scope excludes electrical work, structural work, concealed cabling, decoration, network redesign, third-party subscriptions and remediation of pre-existing faults.
The Customer must provide safe and timely access, a suitable working environment, required permissions, accurate site information, compatible infrastructure and an authorised representative for decisions and handover. Additional work or delay caused by undisclosed conditions may require a revised quotation and schedule.
Testing and handover are measured against the agreed scope and the environment available at the time. We do not guarantee the performance of an internet connection, customer-managed network, third-party platform or equipment outside our agreed scope.
Responsibility and liability
Nothing in these policies excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation and any protected Consumer rights.
Responsibility for a Business project, including any agreed exclusions or financial limits, is governed by the accepted quotation or specific contract. In all cases, responsibility is assessed according to the agreed scope, each party’s actions, reasonably foreseeable consequences and applicable law.
The Customer remains responsible for accurate project information and for appropriate backups, cybersecurity, insurance and business-continuity arrangements. Conferans is not responsible for systems, services, data, infrastructure or third-party equipment outside the agreed scope.
Events beyond reasonable control
Neither party is responsible for delay or failure caused by an event it could not reasonably control, including serious transport interruption, industrial action, natural disaster, war, public-authority action, utility failure, major cyber incident or exceptional manufacturer disruption. The affected party must take reasonable steps to limit the effect and keep the other informed. Mandatory cancellation or refund rights remain unaffected.
Website use and intellectual property
Website content, original guides, layout and Conferans branding are protected by applicable intellectual-property law. Manufacturer and platform marks belong to their respective owners. Content may be viewed and shared for legitimate evaluation or purchasing, but must not be copied commercially, misrepresented, used to impersonate Conferans, or extracted in a way that disrupts the website.
Users must not attempt unauthorised access, introduce malicious code, interfere with security, submit fraudulent orders or use the website unlawfully.
Governing law
These terms and contracts with Conferans are governed by the laws of Malta. Business Customers submit to the courts of Malta unless an accepted agreement states otherwise. Consumers retain any jurisdiction and protections that cannot lawfully be displaced.
General contract terms
Conferans may use suitably qualified personnel, carriers, installers, service centres or other subcontractors to perform an obligation and remains responsible to the extent required by the contract and law. A Customer may not transfer an accepted Business contract without our written agreement. We may transfer it as part of a lawful business reorganisation or sale to a person able to perform it, without reducing a mandatory Customer right.
A delay in enforcing a term is not a waiver. If a term is invalid or unenforceable, it is read down or separated only to the extent required and the remainder continues. No person who is not a party may enforce the contract unless the contract or mandatory law expressly provides otherwise.
